HSBC is a member of the Ombudsman for Banking Services and Investments. This is an independent external complaints body, approved by the Ministry of Finance, responsible for assisting banking customers with their concerns.

The Ombudsman for Banking Services and Investments will accept your request:

  • If you are not satisfied with the action taken by HSBC to resolve your complaint
  • If we have taken longer than 90 days to investigate and respond to your concern from the date it was received by our Customer Relations Office

Once you have provided the relevant consent to the Ombudsman for Banking Services and Investments, we will fully co-operate with their investigation and provide them with all the information we have related to your complaint.

The Ombudsman for Banking Services and Investments can be found at:

Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4
Toll-free: 1-888-451-4519
Fax: 1-888-422-2865
Email: ombudsman@obsi.ca
Website: www.obsi.ca

The Ombudsman for Banking Services and Investments may contact HSBC’s internal complaint-resolution staff (including the HSBC Commissioner of Complaints) to facilitate the earliest possible resolution.

The HSBC Commissioner of Complaints is available to assist you in forwarding your concerns to the Ombudsman for Banking Services and Investments.

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