Update on COVID-19: We’re here to help. Learn More.

We’re resuming normal hours of operation at most of our branches, effective September 14, 2020. Please visit our branch locator for updated hours. Note: A mask or face covering is now required when visiting our branches in Calgary, Ontario and Quebec.

At HSBC, our key priority is the wellbeing of our customers during this uncertain time. We will work with all of our customers who may be experiencing financial hardship due to COVID-19. Customers can contact their relationship managers to discuss their circumstances.

If your business has been impacted by COVID-19, we’re here to support you. You can apply online for the Canada Emergency Business Account (CEBA). Please note, your Relationship Manager won’t be able to submit an application for you.

Overseas mail – potential delays: Canada Post has recently advised of delays and/or temporarily suspended services due to international travel disruptions amid Covid-19. If you live outside of Canada and are expecting mail from HSBC, your mail from us may be delayed. An alternative to receiving statements by mail is to sign up for eStatements through HSBCnet.

If you have any questions, or require assistance, please contact your Relationship Manager.

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