Resolution through a regulatory body

Other external bodies that provide information on regulated financial requirements and deal with consumer complaints related to the banking services industry include:

Financial Consumer Agency of Canada

Federally-regulated financial institutions have certain responsibilities to comply with specific acts, regulations, codes of conduct and public commitments, ranging from account opening requirements to the disclosure of information.

The Financial Consumer Agency of Canada (FCAC) investigates and monitors how financial institutions handle complaints that relate to a possible violation of these obligations. The FCAC does not handle issues involving product pricing; service quality; loan and credit granting policies; billing; or other general service issues.

If after contacting the HSBC Bank Canada, you are not satisfied with the actions we have taken to resolve your concern and you believe there may have been a possible breach of legislation, you may contact the FCAC office at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9
Website: www.fcac-acfc.gc.ca

Office of the Privacy Commissioner of Canada

If you do not feel appropriate action was taken by HSBC Bank Canada to resolve your privacy matter, you may contact the Privacy Commissioner of Canada. The Privacy Commissioner of Canada is an independent office responsible for assisting customers with their privacy issues.

Office of the Privacy Commissioner of Canada
430 Victoria Street
Gatineau, Quebec K1A 1H3

Telephone: 819-994-5444
Toll-free: 1-800-282-1376
Fax: 819-994-5424

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