Please use the contact information below to direct your complaint to the right entity.
HSBC Bank Canada, HSBC Mortgage Corporation (Canada) or HSBC Trust Company (Canada)
Toll-free:
Personal Banking: 1-888-310-HSBC (4722)
Private Client Services (PCS): 1-888-388-4722
HSBC Premier: 1-866-233-3838
HSBC Small Business: 1-877-955-HSBC (4722)
Business and Corporate Banking: Contact your Relationship Manager
Outside Canada and the US:
(long-distance charges apply where collect calls not available)
Personal Banking: 1-604-525-HSBC (4722)
Private Client Services (PCS): 1-647-255-0505
HSBC Premier :1-604-216-8800
HSBC Small Business: 1-647-251-HSBC (4722)
Business and Corporate Banking: Contact your Relationship Manager
Email or online:
Log on to HSBCnet and chat with us
Email us at info@hsbc.ca
In person:
Visit an HSBC branch. You can find one at hsbc.ca/findabranch
HSBC Investment Funds (Canada) Inc.
Contact your Relationship Manager or Mutual Fund Advisor
Toll-free: 1-800-830-8888
Email:
hsbcinvestmentfundscomplaints@hsbc.ca
Mail: HSBC Investment Funds (Canada) Inc.
(Attention: Complaints Management)
PO Box 6600 Stn Terminal, Vancouver, BC V6B 6R1
HSBC InvestDirect, a division of HSBC Securities (Canada) Inc.
Toll-free: 1-800-760-1180.
Email:
investdirect@hsbc.ca
HSBC Finance Mortgages Inc.
Toll-free: 1-888-318-0271
Email:
contact.hsbc.financial@hsbc.ca
HSBC Global Asset Management (Canada) Limited
Email:
ca.amca.complaints@hsbc.ca
HSBC Private Investment Counsel (Canada) Inc.
Toll-free: 1-844-756-7783
Email:
ca.hpic.complaints@hsbc.ca
We will automatically escalate your case (Step 2) if we haven’t finished addressing your complaint within 14 days.