Resolving Your Complaints

Please use the contact information below to direct your complaint to the right entity.

HSBC Bank Canada, HSBC Mortgage Corporation (Canada) or HSBC Trust Company (Canada)

Toll-free:
Personal Banking: 1-888-310-HSBC (4722)
Private Client Services (PCS): 1-888-388-4722
HSBC Premier: 1-866-233-3838
HSBC Small Business: 1-877-955-HSBC (4722)
Business and Corporate Banking: Contact your Relationship Manager

Outside Canada and the US:
(long-distance charges apply where collect calls not available)

Personal Banking: 1-604-525-HSBC (4722)
Private Client Services (PCS): 1-647-255-0505
HSBC Premier :1-604-216-8800
HSBC Small Business: 1-647-251-HSBC (4722)
Business and Corporate Banking: Contact your Relationship Manager

Email or online:
Log on to HSBCnet and chat with us
Email us at info@hsbc.ca

In person:
Visit an HSBC branch. You can find one at hsbc.ca/findabranch

HSBC Investment Funds (Canada) Inc.
Contact your Relationship Manager or Mutual Fund Advisor
Toll-free: 1-800-830-8888
Email: hsbcinvestmentfundscomplaints@hsbc.ca
Mail: HSBC Investment Funds (Canada) Inc.
(Attention: Complaints Management)
PO Box 6600 Stn Terminal, Vancouver, BC V6B 6R1

HSBC InvestDirect, a division of HSBC Securities (Canada) Inc.
Toll-free: 1-800-760-1180.
Email: investdirect@hsbc.ca

HSBC Finance Mortgages Inc.
Toll-free: 1-888-318-0271
Email: contact.hsbc.financial@hsbc.ca

HSBC Global Asset Management (Canada) Limited
Email: ca.amca.complaints@hsbc.ca

HSBC Private Investment Counsel (Canada) Inc.
Toll-free: 1-844-756-7783
Email: ca.hpic.complaints@hsbc.ca

We will automatically escalate your case (Step 2) if we haven’t finished addressing your complaint within 14 days.

If you’re not satisfied with how our representative handled your concerns in Step 1, you can escalate further (or ask our representative to escalate on your behalf) using the contact information below.

Toll-free: 1-888-989-HSBC (4722)
Email: escalated.complaints.canada@hsbc.ca
Mail: PO Box 9950, Station Terminal, Vancouver, BC V6B 4G3

If you are not satisfied with the resolution after following Step 1 and Step 2, you can escalate further to the HSBC Client Complaints Office.

This office will only investigate once you’ve tried to resolve your concerns through the previous two steps. The Client Complaints Office will review your complaint and provide HSBC’s final decision and an explanation about how and why this decision was reached.

Toll-free: 1-800-343-1180
Email: client.complaints.office@hsbc.ca
Mail: PO Box 9950, Station Terminal, Vancouver, BC V6B 4G3

For privacy complaints only

If your complaint is related to privacy issues, we will direct your concerns to our Chief Privacy Officer:

Email: privacy_officer@hsbc.ca
Mail: PO Box 9950, Station Terminal, Vancouver, BC V6B 4G3