At HSBC, we are committed to providing you with the best customer experience we can. We encourage you to let us know, whenever our products or services do not meet your expectations. Reach out to us if we have failed to provide you with the level of service you expect to receive.
HSBC Premier: 1-866-233-3838
Online Banking Secure Message
You can also reach us by logging onto your Online Banking account and sending us a secure message.
For help finding the HSBC branch closest to you, use our convenient Branch Locator.
Receipt of your concern will be acknowledged in person, by telephone or in writing. We will provide you with the contact information of an HSBC representative from whom you can obtain updates on the status of your concern. Following a detailed investigation, we will provide you with a response detailing our investigation, our decision and an explanation on how this decision was reached.