COVID-19 – What you need to know

• We are monitoring the COVID-19 situation very closely and liaising with government and public health officials.
• Our teams are meeting frequently to assess risks to our operations, and are in constant contact with our global teams.
• At this time, all of our office and branch locations continue to operate. For everyone’s health and wellbeing, we’ve temporarily reduced our branch hours to limit social interaction.
• We are asking employees to follow health and hygiene precautions and have implemented more frequent cleaning and disinfecting of our branches, including frequently touched objects and surfaces.
• We’ve restricted travel and implemented self-isolation requirements for employees who have travelled outside of Canada, or exposed to potentially-infected individuals.

• We are monitoring the situation closely and potential impacts are escalated through the Incident Management command and control structure which is used to initiate local and global responses and to drive any beneficial changes to our existing plans and capabilities.
• We have contingency plans including split-site operation, work transfer and homeworking capabilities, and business continuity procedures will be activated as needed.
• A large number of our processes are performed across our network of sites around the globe, so any potential impact on our day-to-day operation can be minimized in the event of disruptions at a particular location.

It depends on the nature of the lockdown but, in the cases witnessed so far in Europe, critical staff are permitted to travel to work locations.

For liquidity and cash management:

• Our digital platforms such as HSBCnet and HSBC Connect offer clients a fast, simple and secure way to run their business remotely, either online or via mobile.
• We are accelerating the deployment of new digital capabilities to make it even simpler for clients to move money when out of the office – enabling more clients to log-on via mobile authentication, use their phones to pay cheques, and provide documents online instead of paper copies.
• We are also advising and alerting clients to increased fraud risks as businesses adopt new working practices – helping to prevent clients from becoming victims of business email compromise and phishing scams. For more details, visit: https://www.hsbcnet.com/learningcentre/news/impt-info/coronavirus-advisory-6-mar-2020
• It is now more important than ever to maintain contact with clients to ensure we are servicing their needs during a period of market and economic turmoil.

At HSBC our key priority is the wellbeing of our customers during this uncertain time. We fully support and are in line with the Federal government's recently announced economic response plan. We will work with all of our customers that are experiencing financial impacts due to COVID-19.

Customers can contact their relationship managers to discuss their circumstances.

• Direct deposit registration through HSBCnet: You can set up direct deposit the next business day after submission if your information matches CRA files, allowing you to receive payments on scheduled payment dates directly into your business account.
• Direct deposit registration through CRA: Enrolling through CRA website will require an activation code to be mailed to you before direct deposit can be set up. If direct deposit is not set up by the scheduled payment date, the CEWS payment is mailed as a cheque.
• No direct deposit: CEWS payment is mailed as a cheque.
• Existing direct deposit: CRA uses direct deposit on file and completes payment into your account on scheduled payment dates.

Access to HSBCnet.

Your 15 digit CRA Business Number (BN15).

Your business entity's current account (CAD only) opened before March 1, 2020.

Monday to Friday 9am to 9pm (local time)

Canada Emergency Wage Subsidy: 1-833-966-2099

CRA direct deposit: 1-800-959-5525

CRA Contact Page