In the middle of the challenges of the past few weeks, I wanted to share on behalf of everyone at HSBC with the hope that you and your loved ones are safe and healthy. We’re ready to continue to help you, your business and our communities, even in uncertain times like these.
We’re ready to help you
Like many other businesses, our priority is the safety of our customers, employees and wider communities. In order to reduce the risk and play our part in limiting the spread and impact of this public health crisis, the majority of our teams have transitioned to working from home, with limited team members in the office. Our employees have remote access to the systems and tools required to continue to serve your needs. While we may require some temporary changes in the way we interact, our goal is to maintain our high service standards.
If you need us, our dedicated relationship managers are here to support
We hope you have heard from your Relationship Manager directly. If your business has experienced financial impacts from COVID-19 please reach out to discuss options.
As we navigate this unprecedented time together, we will be sharing regular communications and will also publish all COVID19 related updates here our website, so you can check in between.
Help us protect you, and our community
As a Commercial Banking customer, you may need to access our network of HSBC branches from time to time. Since this is a dynamic situation, we invite you to visit our Branch Locator for regular updates on branch hours.
This is an unprecedented time for Canadians. I’m thankful for the dedication of our employees and for your loyalty. I especially appreciate your trust and understanding as we work through this together. Please continue to stay safe and healthy.
President and CEO, HSBC Bank Canada