Important Information about Accounts, Fees and Policies

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Commercial Service Charges Brochure

To view the current service charges that may apply to your commercial account or to a transaction, please see our Commercial Service Charges Brochure.

Today's Rates

To view today’s rates, please click here.

Privacy Code

To view information on our Privacy Code, please click here.

CDIC

To view information on Canada Deposit Insurance Corporation (CDIC), please click here.

Protecting Your Deposits (PDF, 149KB)

Resolving Your Complaints

To view information on our complaints procedures, please click here.

Institutional Trade Matching Statement

National Instrument 24-101 Institutional Trade Matching Statement and Settlement came into force April 1, 2007. NI 24-101 provides a framework in Canadian securities legislation for ensuring more efficient, timely processing and settlement of institutional trades. CDS participants are required to provide trading counterparties with a written statement signed by a senior executive officer that confirms they have in place processes and procedures that allow matching within prescribed limits.

HSBC Securities (Canada) Inc. Trade Matching Statement (PDF)

If you require additional information on National Instrument, please contact your relationship manager or institutional salesperson.

IBOR Reform

Interest rate benchmarks including the London Interbank Offered Rate (LIBOR), the Euro Interbank Offered Rate (EURIBOR) and certain other Interbank Offered Rates (IBORs) are being reformed.

These reforms are expected to cause at least some IBORs to perform differently to the way they do currently or to disappear, which may impact the HSBC products and services you currently use and those we provide in the future.

Regulatory authorities and public and private sector working groups in several jurisdictions have been discussing the alternatives to IBORs but there is still uncertainty over when these alternative rates will be available and how the reforms will impact specific financial products and services. To find out more about HSBC’s current understanding, please visit IBOR reforms (Please note: this information is available in English only. Canadian French will be provided shortly).

Should you have any additional questions, or, require additional information, please contact your local relationship manager

HSBCnet Service Package Guide

HSBCnet Service Package – Connecting you to your business
Services Full Service Basic Service Enquiry Plus Service
Accounts
Domestic and international accounts in local and foreign currencies supported.
Domestic HSBC Accounts
International HSBC Accounts
Reporting - Customizable reporting capabilities with optional add-ons based on your business needs.
Core Services
Account Information
Automated File Delivery
Cheque Image Retrieval
Customer Alerts
Reports & Files Download
(eStatement and Billing Invoices only)
Advanced
Report Writer
Optional services
Receivables Management Service
Cheque Outsourcing Service
Liquidity Management Dashboard (Only available to Corporate Clients)
Wire Advices
Transactions – Execution and oversight of your day to day banking activity
Core services
Priority Payments (Wires) and Track Payments
Inter-Account Transfer
Get Rate
Bill Payments
Stop Cheque
Mobile Remote Deposit Capture
Online Tax Filing Service
File Upload
Optional services
Electronic Funds Transfer
Trade Services
Corporate Remote Deposit Capture
Wholesale Lockbox
Account Reconciliation/Positive Pay Service
Global Disbursements
Administration - Create and manage user access
User and Account Management
Message Centre
Core and optional services may be subject to additional fees and documentation.
Please refer to our Commercial Service Charge Brochure for detailed pricing information.

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